Customer Success Manager (Bilingual: Portuguese)Apr 15th 2015

Customer Success Manager (Bilingual: Portuguese)
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The Customer Success Manager is an integral position within the organization, working closely with Sales, Product Support, Finance, Product Management and Executive staff. The Account Manager is responsible for relationship management, supporting Director of Customer Success on customer on-boarding, issues escalation and revenue retention and growth for Workiva customers. A key responsibility is to ensure perfect customer quarterly/yearly SEC filings.

What You'll Do:

  • Provide primary customer contact for Workiva product and services and execute a "wow" interaction
  • Champion customer responsiveness and issue resolution
  • Work closely with Product Support group to ensure that customers receive prompt and fair resolution
  • Work closely with Directors to ensure efficient and swift deployment of Workiva products
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Work closely with Sales and Accounting Domain experts on issues regarding SEC filings
  • Establish and build strong customer relationships over time that allow for continuity, and ongoing representation reinforced by communications to other relevant company functions/divisions
  • Assist in identifying revenue opportunities within the framework of the organization-wide strategy

What You'll Need:

  • Must be able to conduct business in Brazilian Portuguese
  • Bachelor's degree is required. Preferably in Business/Finance
  • Experience in accounting/finance industry preferred
  • Demonstrated success in account relationship management or similar customer facing focus
  • Must be technically savvy and demonstrate a high level of competency using word processing, database management, spreadsheet and cloud computing technology.
  • Demonstrated outstanding customer contact at all levels within the customer's organization
  • Demonstrated ability to lead, work independently and take initiative
  • Outstanding project management, follow-through and attention to details required
  • Ability to communicate customer needs while prioritizing with organizational goals and initiatives
  • Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
  • Ability to understand customers and supplier's business to provide a competitive advantage
  • Must be able to handle multiple priorities and work with multiple accounts to ensure solution


Article by: Virna Souza [BrazilChicago]


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