Job Opening Bilingual English/Portuguese Representative for Advanced Technology ServicesDec 10th 2013

Job Opening Bilingual English/Portuguese Representative for Advanced Technology Services
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Advanced Technology Services (ATS) has an immediate opening for a Bilingual (English/Portuguese) Help Desk Representative.

Advanced Technology Services (ATS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

Responsibilities include:

• Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements

• Providing quality customer support from an information technology (IT) Help Desk and/or Call Center

• Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems

• You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

• Support of Associate PC Help Desk Technician, and other Level I Technicians


• Must be able to speak, read, and write Brazilian Portuguese fluently

• High School Diploma or GED; Associates degree is preferred

• A+ Certification preferred

• Previous experience providing customer services (not necessarily support) over the telephone

• Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles

• An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred

• Intermediate knowledge of the functional specifications of software, networks, and hardware

Please submit your application and resume by clicking "Join our talent network" below

You may enter “Help Desk” into the Keyword search to populate the job posting.

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Good Luck!

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Article by: Virna Souza [BrazilChicago]


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